Customer Flow & Experience
Point Corp’s complete queue management platform drives efficiency and powers customer service excellence.
Virtual Queue
Customers join a virtual queue by QR code, SMS text, through your website or using a self-serve kiosk. They stay updated on their wait status on their mobile device (no app required) or digital display.
Appointments
Manage walk-ins and appointments from one simple screen so your schedule is always full, but your waiting room is never crowded.
Crowd Control
Our unique crowd control feature allows conferences, festivals, trade shows and other events to manage capacity with ease. Customers receive a QR code when it’s their turn and staff use the Point Corp staff app to scan and admit customers quickly.
Service Analytics
Industry-leading Dashboard provides at-a-glance visibility into service performance, in real time. Point Corp's reports and analytics provide powerful insights into the customer journey and service delivery performance to drive better decision making.
Eliminate Lineups
Point Corp manages the capacity in your waiting area so that there are always clients ready to be served, but your waiting area is never crowded. Point Corp automatically invites the next person in for service by SMS text. Service moves smoothly, with no lineups or crowds.
Optimize Workflow
Point Corp streamlines service delivery. When staff know the service type required before calling a client, they can select services they are qualified to deliver. Team members can share information and even communicate with clients through 2-way SMS texting.
Reduce Walkaways
Long lineups drive customers away. With WaitWell, customers can join the line and use the wait time to run errands, shop or just relax. Point Corp also provides insight into how often customers balk at the estimated wait time or cancel after joining the queue.
Virtual Queue
Customers join a virtual queue by QR code, SMS text, through your website or using a self-serve kiosk. They stay updated on their wait status on their mobile device (no app required) or digital display.
Appointments
Manage walk-ins and appointments from one simple screen so your schedule is always full, but your waiting room is never crowded.
Crowd Control
Our unique crowd control feature allows conferences, festivals, trade shows and other events to manage capacity with ease. Customers receive a QR code when it’s their turn and staff use the Point Corp staff app to scan and admit customers quickly.
Service Analytics
Industry-leading Dashboard provides at-a-glance visibility into service performance, in real time. Point Corp's reports and analytics provide powerful insights into the customer journey and service delivery performance to drive better decision making.
Eliminate Lineups
Point Corp manages the capacity in your waiting area so that there are always clients ready to be served, but your waiting area is never crowded. Point Corp automatically invites the next person in for service by SMS text. Service moves smoothly, with no lineups or crowds.
Optimize Workflow
Point Corp streamlines service delivery. When staff know the service type required before calling a client, they can select services they are qualified to deliver. Team members can share information and even communicate with clients through 2-way SMS texting.
Reduce Walkaways
Long lineups drive customers away. With WaitWell, customers can join the line and use the wait time to run errands, shop or just relax. Point Corp also provides insight into how often customers balk at the estimated wait time or cancel after joining the queue.
Optimize Workflow
Point Corp streamlines service delivery. When staff know the service type required before calling a client, they can select services they are qualified to deliver. Team members can share information and even communicate with clients through 2-way SMS texting.